Full documentation available on request
CSD : MAAA 1654817
Tax no : 9790597190
- BEE Certification 9443710282
ISO Aligned QMS Version 1-October 2025
PART 1 – CORPORATE GOVERNANCE & SUPPLY-CHAIN FRAMEWORK
ISO Aligned QMS Version 1-October 2025
- Defines ethical principles and governance structure aligned with ISO 9001:2015.
FCP-02 – Trade Policy and General Terms & Conditions
- Establishes clear trading parameters between The Finch Connection and its customers,
distributors, and suppliers.
FCP-03 – Credit and Payment Policy
- Sets payment terms, credit facilities and controls per ISO 9001 Clause 8.4.
FCP-04 – Human Resources & Labour Policy
- Outlines recruitment, training, and employment practices compliant with South African
labour laws and ISO 45001.
FCP-05 – Security Policy (Physical, Digital & Cybersecurity)
- Defines physical, IT and cyber security measures aligned with ISO 27001.
FCP-06 – SHE (Safety, Health & Environment) Policy and SOP
- Commits to zero harm, safe workplaces, and environmental stewardship.
FCP-07 – Supplier Agreement Policy
- Describes supplier approval, review, and performance evaluation processes.
FCP-08 – Distributor and Owner-Operator Policy
- Regulates distributor compliance, regional exclusivity and ethical practices.
FCP-09 – Reseller and Partner Onboarding Policy (incl. Partner Pack)
- Details onboarding requirements, due diligence and partner approval process.
FCP-10 – Dealer Accreditation & Compliance Policy
- Outlines dealer standards, audits, and re-accreditation requirements.
FCP-11 – Product Supplier Policy
- Specifies quality requirements and conformity standards for suppliers.
FCP-12 – Product Standards and Conformity Policy
- Ensures all products meet SABS/ISO standards and proper labelling.
PART 2 – CLIENT INTERFACE & OPERATIONAL SOPs
FCP-13 – Client Privacy and Data Protection SOP
- Ensures POPIA and ISO 27001 compliance for data handling and client privacy.
FCP-14 – User Policy (Website and Digital Interface)
- Defines user responsibilities and legal obligations for online platform access.
FCP-15 – Refund and Returns Policy
- Specifies conditions for returns, refunds, and product inspections.
FCP-16 – Shipment, Warehousing and Storage Policy
- Outlines storage, dispatch, and stock management standards.
FCP-17 – Regional Shipments & Turnaround Times
- Specifies delivery timelines for Southern Africa, Africa, and global shipments.
FCP-18 – GIT (Goods in Transit) Insurance Policy
- Provides guidelines on insurance coverage and claim procedures.
FCP-19 – Brand Image and Packaging Policy
- Maintains uniform branding, eco-packaging and visual identity integrity.
FCS-01 – Customer Service and Complaints Handling SOP
- Defines complaint logging, response timelines, and resolution processes.
FCS-02 – Escalations and Turnaround Time Policy
- Outlines multi-tier escalation levels with defined resolution periods.
FCS-03 – Staff Daily Operations SOP
- Covers staff roles in order processing, client service, and data management.
FCS-04 – Staff Onboarding & Induction SOP
- Details induction, training, and performance verification process.
FCS-05 – System Support & Maintenance SOP
- Defines IT maintenance, backup, and incident reporting protocols.
FCS-06 – Client Data Management Policy & SOP
- Defines IT maintenance, backup, and incident reporting protocols.
